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These terms apply to all orders placed by you with Plastics & Veneers Limited, whether online, by email, or over the phone.
These Terms of Sale ("Terms") apply to all orders placed by you, the customer ("you", "your"), with Plastics & Veneers Limited ("we", "us", "our") via our website, over the telephone, or via email. By placing an order, you agree to be bound by these Terms.
In these Terms, the following words have the meanings set out below:
2.1 These Terms apply to all Orders placed with us and form the basis of every Contract between us and the Customer. They supersede all previous agreements, representations, and understandings.
2.2 These Terms apply to both Business Customers and Consumers. Consumers may have additional rights under the Consumer Rights Act 2015 and other applicable legislation, which these Terms do not seek to limit or exclude.
2.3 Any terms or conditions submitted by the Customer (for example, on a purchase order) shall not form part of the Contract unless expressly agreed by us in writing.
2.4 No employee or representative of ours has authority to vary these Terms unless confirmed by a director of Plastics & Veneers Limited in writing.
3.1 You can place an order by following the checkout process on our website, by contacting our sales team by telephone, or by email.
3.2 After you place an order, you will receive an email or written acknowledgement confirming receipt. Please note that this acknowledgement does not mean your order has been accepted.
3.3 A legally binding Contract between us is only formed when we send you a written order confirmation or dispatch confirmation, issue a pro-forma invoice, or despatch the Products — whichever occurs first.
3.4 All orders are subject to acceptance and stock availability. If we are unable to supply the Products requested, we will inform you as soon as possible and refund any payments already made in full.
3.5 The Customer is responsible for ensuring that the details in their Order (including quantities, dimensions, product codes, decor references, and delivery address) are complete and accurate.
3.6 Minimum order quantities may apply to certain Products or Services, which will be communicated at the time of quotation or Order. We reserve the right to decline any Order at our discretion.
4.1 We take all reasonable care to ensure that all details, descriptions, and prices of Products on our website or in our catalogues are correct. However, descriptions and images are for guidance only and do not form part of the Contract.
4.2 Images of Products are for illustrative purposes. Minor variations in colour, texture, grain, or gloss level between batch productions are normal characteristics of laminate and wood-effect products and do not constitute a defect.
4.3 Where you require Products to match a specific colour, decor, or finish, we strongly recommend requesting a physical sample before placing a large Order. We accept no liability for colour variation where no sample was requested.
4.4 Decor references and product specifications are subject to change or discontinuation by manufacturers without notice.
5.1 Where the Customer orders Fabrication Services (cutting, CNC machining, PUR edging, bonded boards, solid surfaces), these additional terms apply.
5.2 For goods made to your exact specifications or measurements, it is your responsibility to ensure all provided details (CAD files, drawings, dimensions) are accurate. We cannot accept liability for errors arising from incorrect details supplied by you.
5.3 Fabricated or cut-to-size Products are produced to your specific requirements and cannot be returned or cancelled once production has commenced, except where defective.
5.4 Minor dimensional variances of up to +/- 1mm are inherent to the fabrication process and do not constitute a defect.
6.1 All quotations are valid for 30 days unless otherwise stated. Prices for our goods may change, but changes will not affect any order already accepted.
6.2 All prices are exclusive of VAT and delivery charges unless otherwise stated. VAT will be added at the rate applicable at the date of invoice (currently 20%).
6.3 BACS bank transfers, debit cards, and credit cards are accepted. Payment must be received in full before goods are dispatched unless a pre-approved Trade Credit Account is in place.
6.4 Late Payment (Business Customers): We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts Act 1998, claim statutory compensation, and suspend deliveries.
7.1 Business Customers may apply for a Trade Credit Account, subject to credit checks via credit reference agencies. We reserve the right to set, vary, or withdraw credit limits at any time.
7.2 Credit holders must pay all invoices by the end of the calendar month following the month of invoice, unless other terms are agreed in writing. Credit accounts are personal and cannot be assigned.
8.1 We offer nationwide delivery across the UK from our Liverpool and Carlisle depots. Delivery costs are calculated and communicated before order confirmation.
8.2 We make every effort to deliver within estimated timeframes; however, delays are occasionally inevitable. Time is not of the essence for delivery unless agreed in writing.
8.3 Delivery is to the specified address and is restricted to the **kerbside** unless otherwise agreed. The Customer is responsible for arranging suitable equipment and personnel to unload and move the products.
8.4 A responsible adult must be present to sign for the delivery. Redelivery or storage charges may apply if delivery fails. Collected products must be picked up within 5 business days.
9.1 Risk of damage or loss passes to you at the time of delivery (or collection from our depot).
9.2 Legal ownership (title) of the Products shall not pass to you until we have received payment in full, in cleared funds, for all Products and Services supplied.
9.3 Until title passes, you must store the Products separately, keep them clearly identified as our property, and maintain them in satisfactory, fully insured condition.
10.1 The Customer must inspect all Products as soon as practicable after delivery and before processing, cutting, or installing them.
10.2 Any shortages or damage visible upon delivery must be noted on the delivery note and reported in writing within **2 business days** of delivery.
10.3 Concealed damage or defects not apparent on reasonable inspection must be reported in writing within **14 days** of delivery. You must retain all packaging for inspection.
11.1 Consumers (B2C Distance Contracts): You have a statutory right under the Consumer Contracts Regulations 2013 to cancel your contract within 14 days of receipt, without reason. Custom-made or bespoke Products are excluded. You must return goods in original condition at your own cost, and we will issue a full refund within 14 days of receipt.
11.2 Trade / Business Customers (B2B): Returns are only accepted for faulty goods or at our absolute discretion. Agreed returns are subject to a restocking charge of up to **25%** of the invoice value. Return shipping costs are the customer's responsibility.
12.1 We warrant that on delivery the Products shall be of satisfactory quality, conform to descriptions, and fit for purpose as agreed in writing.
12.2 Warranty claims do not apply where defects arise from fair wear and tear, abnormal storage, negligence, failure to follow instructions, or modifications made after delivery.
12.3 Consumers: You have full statutory rights under the Consumer Rights Act 2015 (including repair, replacement, or refund rights). Nothing in these Terms limits those rights.
13.1 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, title issues, or any matter for which it would be unlawful to limit liability.
13.2 For Consumers: We are responsible for foreseeable loss or damage arising from our breach of contract or negligence. We are not responsible for unforeseeable loss.
13.3 For Business Customers: Our total liability in connection with any Contract shall not exceed the price paid under that Contract. We shall not be liable for loss of profits, business, goodwill, or indirect/consequential losses.
14.1 We will not be liable for any failure or delay in performance caused by a Force Majeure Event (e.g. acts of God, strikes, energy/material shortages, supply shutdowns, government actions).
14.2 If the event continues for more than 60 days, either party may terminate the Contract upon 14 days' written notice and receive refunds for undelivered goods.
All intellectual property rights in drawings, designs, or specifications prepared by us remain our property. The Customer warrants that any CAD files or designs provided for fabrication do not infringe third-party rights and agrees to indemnify us against infringement claims.
We process personal data in connection with your Order and business relationship in accordance with our Privacy Policy. By placing an Order, you confirm you have authority to provide personal data of any individuals named.
17.1 Severance: If any provision is found invalid, it shall be deleted, and remaining provisions shall remain fully enforceable.
17.2 Third-Party Rights: No term is enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
17.3 Governing Law & Jurisdiction: These Terms and any Contract are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
© 2026 Plastics & Veneers Limited. All rights reserved. Registered in England & Wales.