Privacy Policy

02. Controller Details

Plastics & Veneers Ltd is the controller and is responsible for your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

We have been supplying decorative laminates, MR MFC, compact laminate, acrylic products, and fabrication services from our UK depots since 1958.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

• Website: www.ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

03. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity DataIncludes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender. For trade accounts, this may also include director or sole trader details.
• Contact DataIncludes billing address, delivery address, email address, and telephone numbers.
• Financial DataIncludes bank account and payment card details. If you apply for a trade credit account, this may also include credit reference data obtained from licensed credit reference agencies.
• Transaction DataIncludes details about payments to and from you and other details of products and fabrication services you have purchased from us (e.g. decorative laminates, MR MFC, compact laminate, acrylic panels, CNC machining, PUR edging, bonded boards, and solid surfaces).
• Technical DataIncludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile DataIncludes your trade account username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses. Also includes information about which decors or laminates you view most frequently on our website.
• Usage DataIncludes information about how you use our website, products, and services.
• Marketing and Communications DataIncludes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Please do not send us such information.

04. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct InteractionsYou may give us your Identity, Contact, and Financial Data by filling in forms (such as our "Get in Touch" form on the website) or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you apply for our products or fabrication services, create a Trade Account, request a quote, request marketing, or submit feedback.
• Automated Technologies or InteractionsAs you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available SourcesWe receive personal data about you from various third parties and public sources, such as analytics providers (like Ahrefs Web Analytics, Vercel Analytics), credit reference agencies when processing trade account credit applications, search information providers, and UK public resources like Companies House.

05. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you — for example, to process your order, fabricate materials to your CAD specifications, and arrange nationwide delivery.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests — for example, keeping our records updated, studying how customers use our products, and maintaining our website security.
• Legal Obligation: Where we need to comply with a legal obligation — for example, tax and accounting regulations imposed by HMRC.
• Consent: Where you have given us specific, informed consent — for example, subscribing to marketing emails or agreeing to the use of non-essential cookies. You may withdraw consent at any time.

Purposes For Which We Will Use Your Personal Data

06. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us, purchased goods, or registered for a trade account, and have not opted out.

We rely on the "soft opt-in" rule under the Privacy and Electronic Communications Regulations 2003 (PECR) for marketing to existing customers, meaning we may contact you about similar products and services unless you have opted out.

You can ask us to stop sending you marketing messages at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you;
• Emailing us at sales [at] plasticsandveneers.co.uk; or
• Calling us on 0151 944 7150 (Liverpool) or 016977 3738 (Carlisle).

Opting out of marketing will not affect transactional or service-related communications (such as order confirmations, delivery updates, or responses to your enquiries).

07. Disclosures of Your Personal Data

We may share your personal data with third-party service providers for the purposes outlined in Section 5. We do not sell, rent, or trade your personal data with third parties for their own marketing purposes.

We may share your data with:

• Logistics and Delivery Partners: Third-party couriers and hauliers who assist us in our nationwide delivery network.
• Service Providers: IT and system administration providers acting as processors who support our website, databases, accounting systems, and internal operations.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Credit Reference Agencies: Specifically for Trade Account applicants, to assess creditworthiness and to detect/prevent fraud.
• HM Revenue & Customs, Regulators, and Authorities: Based in the UK who require reporting of processing activities in certain circumstances.
• Business Transfer Parties: Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

08. International Transfers

We generally do not transfer your personal data outside the United Kingdom (UK). If any of our external service providers process personal data outside the UK, we ensure a similar degree of protection is afforded to it by utilizing legally recognised safeguards:

• We will only transfer data to countries that have been the subject of an adequacy decision by the UK Government.
• We use specific standard contractual clauses approved for use in the UK (IDTAs or Addendums) which give personal data the same protection it has in the UK.

09. Data Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include:

• SSL/TLS encryption for data transmitted via our website;
• Password protection and role-based access controls limiting data access;
• Staff awareness and training on data protection and confidentiality obligations;
• Contractual data processing agreements to ensure third-party compliance;
• Procedures to detect, investigate, and respond to suspected personal data breaches.

We will notify you and the ICO of a confirmed personal data breach where we are legally required to do so under UK GDPR (typically within 72 hours of becoming aware of the breach).

10. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying tax, accounting, or legal requirements.

Our general retention periods are:

• Customer & Order records: Retained for 6 years after you cease being a customer, as required by HMRC for tax and accounting purposes.
• Trade Account records: Retained for the duration of the account and 6 years thereafter.
• Website enquiries: Retained for up to 3 years from receipt.
• Website usage and analytics data: Retained in accordance with provider settings, typically up to 26 months.
• Marketing preferences: Retained indefinitely to honour your opt-out status.

11. Your Legal Rights

Under certain circumstances, you have rights under UK data protection law in relation to your personal data:

• Right of Access: Request a copy of the personal data we hold about you (Subject Access Request).
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Ask us to delete your personal data under certain conditions.
• Right to Object: Object to processing where we rely on legitimate interests, and an absolute right to object to direct marketing.
• Right to Restrict: Request suspension of processing while details are verified.
• Right to Portability: Request transfer of your data to another controller in a structured format.
• Right to Withdraw Consent: Withdraw consent at any time where we process on that basis.

To exercise any of these rights, please email us at sales [at] plasticsandveneers.co.uk. We respond to all legitimate requests within one calendar month and do not charge a fee for standard requests.

12. Cookies and Similar Technologies

Our Website uses only strictly necessary cookies and local storage items (such as Supabase authentication session tokens, depot preference settings, and CSRF security form protection) to ensure the basic functionality and security of the site.

We do not use any tracking, functional, or marketing cookies. To measure website traffic and page performance without violating your privacy, we utilize fully cookie-less, privacy-friendly analytics tools (Ahrefs Web Analytics, Vercel Analytics, and Vercel Speed Insights) which do not write or read cookies.

Because we do not use non-essential cookies, we do not require a cookie consent banner. For a complete list of essential storage items we use and information on how to manage your browser controls, please refer to our full Cookie Policy.

13. Third-Party Websites and Social Media

Our website may include links to third-party websites or our social profiles (Facebook, X, Instagram). Clicking those links may allow third parties to collect/share your data. We do not control these third-party websites and are not responsible for their privacy policies.

14. Children's Privacy

Our website and services are directed at businesses and adult consumers. We do not knowingly collect personal data from children under the age of 13. If we discover we have collected data from a child under 13, we will take immediate steps to delete it.

15. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on 23 June 2026. Material changes will be updated here and significant changes will be communicated via email or website notice.

© 2026 Plastics & Veneers Ltd. All rights reserved. Registered in England & Wales.